Please note that we use a courier service, which means we are NOT able to stipulate a specific delivery time. Deliveries are made between 8.00am and 5.30pm Monday to Friday.
Orders will only be dispatched once full payment has been made. Once your order is dispatched from our warehouse and is with the third party courier company we have no control of external issues that may arise, we will do our best to find out as much information as possible regarding your delivery however we will not be held liable if the delivery is late.
Once your order has been shipped from our warehouse the delivery time is approximately:
Expect a possible extra business day delay on deliveries leading up to and around the holiday period and long weekends.
Unfortunately our couriers cannot deliver to POST OFFICE/BOXES or PARCEL LOCKERS, so please ensure you supply us with a physical delivery address.
When placing a Click & Collect order, you will receive email notification when your order is ready to collect from the store selected. Please do not arrive at the store for collection before you receive this email, as your stock may not be available and ready.
Click & Collect orders must be collected within 30 business days of the order being ready to collect. We will continue to make contact to notify your order is ready, however if after 30 days there is no contact or collection, we will issue a final 14 day notice in which if the order is not collected after this final date, your order will be put back into stock and or disposed off with no refund to be offered.
Items need to be returned within 15 days of delivery/purchase, sealed, and unused in its original packaging and condition. For postal returns, you are responsible for safely packaging and posting your return to ensure we receive it back in resalable condition.
DAMAGED OR INCORRECT ITEMS RECEIVED:
If you receive damaged or incorrect items in your order, please notify us within 7 days of receiving your order. For damages we will require photos to be emailed to sales@cancraft.com.au clearly showing the damage. Once we have received these we will issue a credit to your account, a refund, or re-send the items to you depending on what suits you best.
